CURRICULUM VITAE
Selected Employment History
May 2021 - current
​P&C INTERNAL COMMS • WORKING STUDENT • AMADEUS
Content creation: researched and created pamphlets/booklets for employee branding and internal communications. Blog posts. Content migration and creation. Monthly newsletter.
Wrote, proofread and edited internal communications.
Onboardings/lead trainings/ employee branding/ recruiting.
August 2020 - December 2020
​CONTENT RESEARCHER • FREELANCER • EQUALISTA
Researched and wrote learning content for gender equality learning app.
Adapted research on complex topics for easy consumption.
September 2018Â - September 2020
CONTENT EDITING & DATA QUALITY • WORKING STUDENT • ZIZOO
Checked and edited content of listings. Expanded inventory. Imported & analysed data quality. Solved product issues.
Supported interdepartmental projects in order to improve product performance and enhance content and data quality of website.
Executed quality assurance tasks to measure the success of projects.
April 2015 – November 2016
ACCOUNT MANAGEMENT & HEAD OF CUSTOMER SUPPORT • MANGAHIGH
Hosted weekly webinars. Succeeded in increasing usage. Retained existing customers.
Visited schools to show effective use of product. Achieved product renewals.
Promoted product at conferences across the UK. Successfully acquired new customers.
Used in-depth knowledge of the platform, problem-solving skills and MySQL to resolve complicated technical queries.
Built and managed marketing campaigns. Achieved increase in product renewal.
MySQL to resolve complicated technical queries.
Built and managed marketing campaigns to retain existing customers. Achieved increase in product renewal.